Technical Support Specialist

Position Summary:

This role acts as the first point of contact for Ember end-users, providing prompt and courteous support in response to student, instructor, and administrator help tickets via helpdesk, livechat, and remote desktop support software. Other responsibilities include LMS administration, creation of user-facing tutorials to be hosted in Knowledge Base, internal documentation, research, Quality Assurance, assistance with course building, and reporting of issues via an internal issue-tracking system.

Key Objectives for this role:

The right candidate will have the following background and education:

The ideal candidate will have the following:

Other Responsibilities to include:

The ideal candidate will have the following background and education:

To apply for this position, please email your resume with "Technical Support Specialist" in the subject line to: .